Help Center
Frequently Asked Questions
Quick answers about our made-to-order products, shipping, payment, returns and refunds.
Last updated: September 25, 2026
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Are your products made to order?
Yes. Every Zodaluna item — apparel, jerseys, shoes and hoodies — is printed to order. We produce your item upon order once you check out, then ship it to you.
How long does shipping take?
Orders are produced upon order within 2–5 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 5–10 business days from your order date. You will receive a tracking number by email once your order ships.
How much is shipping?
Shipping is a $4.95 flat rate per order, anywhere in the 50 United States.
Which carrier will deliver my order?
We ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number are included in your shipping confirmation email.
Do you ship internationally?
No. We ship within the United States only — all 50 states including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or US territories.
What payment methods do you accept?
We accept PayPal, which lets you pay using your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.
What are your business days?
Business days are Monday – Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
Do you accept exchanges?
Yes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item you’d like to exchange for — we’ll send a free prepaid return label.
Do you accept returns for non-defective items?
Yes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, in original packaging with all tags attached.
How do I get a return label?
Email support with your order number. Our team sends a prepaid return label within 1 business day — at no cost to you. Download and print it, then drop the package at any USPS, UPS, or FedEx location.
Do I pay for return shipping?
For change-of-mind and sizing returns, return shipping is free — we provide a free prepaid label. If an item is defective or we sent the wrong product, your full refund includes the original shipping fee too.
Can I cancel my order?
You can cancel for a full refund before production begins. Because items are produced upon order, once production has started the order cannot be cancelled, but you can use the 30-day return after it arrives. Email [email protected] with your order number.
When will I get my refund?
After we receive and inspect your return, refunds are processed within 2 business days. Your bank or PayPal then takes an additional 3–5 business days to post the funds.
How will I get my refund?
Refunds go back to your original PayPal balance or the card you used at checkout.
What products do you sell?
We make adult apparel, jerseys, shoes and hoodies — each piece produced upon order.
My tracking says delivered but I don’t have it. What now?
Contact us within 7 days of the estimated delivery date. We open a carrier investigation (3–5 business days) and then provide a replacement or a full refund.
Is my payment secure?
Yes. All payments run through PayPal, which is PCI-DSS compliant and encrypts your details. We never store your full card number.
How do I contact support?
Email [email protected]. We reply within 24 business hours during our support hours: Mon–Fri, 9:00 AM – 6:00 PM ICT.