Privacy Policy

1. Information We Collect

Information you provide. When you place an order or contact us, we collect your name, shipping address, email address, phone number, and the order details you submit. Payment is handled by PayPal; we receive a confirmation of payment but not your full card number.

Information collected automatically. When you browse zodaluna.shop, we automatically collect your IP address, browser type, device information, pages viewed, referring pages, and similar usage data through cookies and analytics tools.

2. How We Use Your Information

• To produce, process, and ship your made-to-order items.
• To send order confirmations, shipping updates, and tracking numbers.
• To respond to your support emails and handle returns or exchanges.
• To detect, prevent, and investigate fraud or misuse.
• To measure and improve our website, products, and marketing.
• To comply with tax, accounting, and legal obligations.
• To maintain records of your orders and communications.

3. Sharing & Disclosure

We do not sell your personal information. We share it only with the service providers needed to fulfill your order and run our store:

• PayPal — to process your payment securely.
• USPS, UPS, and FedEx — to deliver your order and provide tracking.
• Google (Analytics 4, Google Ads, Google Tag Manager) — to measure site usage and marketing performance.
• Legal compliance — when required by law, subpoena, or to protect our rights, we may disclose information to authorities.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep the site working, remember your cart, and understand traffic. Specific tools we use include:

• Google Analytics 4 (GA4) — website traffic and behavior analytics.
• Google Ads — advertising performance and conversion measurement.
• Google Tag Manager — management of the tags above.

You can control cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics opt-out browser add-on and manage ad personalization in your Google Ads Settings.

5. Data Retention

We keep your order records for 7 years to meet tax and accounting requirements. Support emails and marketing data are kept only as long as needed for the purpose collected, after which they are deleted or anonymized.

6. Data Security

We protect your information using SSL/TLS encryption in transit and restricted access to order data. Payment security is handled by PayPal, which is PCI-DSS compliant. No method of transmission over the internet is 100% secure, but we work to protect your data at every step.

7. Your Privacy Rights

Subject to applicable law, you may request to access, correct, delete, or receive a portable copy of your personal information. To exercise any of these rights, email us at [email protected] and we will respond within a reasonable time.

8. California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act gives you the following rights:

• Right to Know — what personal information we collect, use, and share.
• Right to Delete — request deletion of your personal information.
• Right to Opt-Out — we do not sell your personal information.
• Right to Non-Discrimination — you will not be treated differently for exercising your rights.

To submit a request, email [email protected]. We will verify and respond within 45 days.

9. Children’s Privacy

Zodaluna is intended for adults. In line with COPPA, we do not knowingly collect personal information from children under 13. If we learn we have collected such data, we will delete it promptly.

10. Third-Party Links

Our emails or site may reference third-party services such as PayPal or carriers. We are not responsible for the privacy practices of those third parties; please review their policies directly.

11. International Users

Our services are intended for US residents only. We ship within the United States and process data in accordance with US law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on zodaluna.shop, and the “Last updated” date at the top will reflect the revision. For any question about your privacy, contact us at [email protected].